Latest Loan / Finance News Banks have to reveal scale of customer complaints Recently Britain's High Street banking giants were forced to reveal the level of customer complaints for the first six month of this year, and the figures have shown that these major banks have received an astonishing number of complaints between them. Based on the figures that have been released the six major High Street banks in the UK have been receiving around eleven thousand complaints a day from angry and dissatisfied customers. Furthermore the figures showed that nearly 90 percent of these customer complaints were rejected by the banking giants without even an apology being issued. According to reports whilst the vast majority of customer complaints are being rejected by the banks around half of them are being upheld when they reach independent investigators, which indicates that the High Street banks are routinely rejecting valid complaints from customers. In the first six months of the year the big six banks in the UK received an astonishing 1.4 million complaints between them from customers, and this equates to around eleven thousand complaints a day. Many of these banks are backed by the state having received huge amounts of taxpayers' money by way of a bailout following the financial crisis, which essentially means that they are part owned by the very people whose complaints are being rejected. A spokesperson from the Consumer Action Group said that people had become used to banks treating their customers unfairly and badly, but now some of these banking giants were treating their owners badly by ignoring and rejecting complaints from taxpayers whose money had been used to bail the banks out and save them from collapsing during the financial crisis. The report said that many customers were simply being fobbed off by the big banks, and this was leading to more consumers having to contact independent investigators such as the Financial Ombudsman Service, which itself has been inundated with complaints regarding High Street banks. Worryingly, however, many customers have been found to have given up after having their complaint rejected by the bank, even though they may have had a valid complaint. more .... More news this week ... Warning over negative equity problems over coming years - A warning has been issued by a housing industry group recently with regards to negative equity levels in properties in the UK. - 1st September 2010 more .... Apology made by Santander boss over poor service levels - An apology has recently be made by a senior executive at the Spanish owned bank Santander after an investigation that was recently - 31st August 2010 more .... First time buyer numbers have fallen sharply - It has been suggested in a recent report that the number of first time buyers has fallen sharply over the past year. - 30th August 2010 more ....

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